KAUST had hired SMSA Express and Transportation Co. to deliver the Material Management Logistics Services covering the management of the KAUST Warehouse (Receiving/Issuing), Residential Furniture Operations and Logistics Support Operations within KAUST premises as well as other additional services.

The Material Management Services cover the following functions

1. Purchase Orders Management
   - Receiving and Distribution Services of KAUST Purchase Orders raised by different end-users/departments.
   - Claim management to return/report any discrepancy/damages with the PO shipments.
    
2. Residential Furniture Operations
   - Movement Services of KAUST residential furniture between housing units.
   - Removal and Replacement of KAUST residential furniture at a housing unit.
   - Managing the residential furniture inventory list of each housing unit.
    
3. Logistics Support Operations
   - Transfer of KAUST residents between two (2) different housing locations.
   - Assisting KAUST events.
   - Supporting KAUST office movement. Intra-transfers within the same office/level/building are excluded.
    
4. Additional Services
   - Excess Movement Services.
   - Residents' Furniture Services.

Contact Information

SMSA's operations team is available at the General Warehouse and the Goods Transfer Building (GTB) to provide Material Management Logistics Services. The team is operating seven (7) days a week from 8:00 AM to 11:00 PM.

To request the Material Management Services, kindly contact 959 helpdesk (the main KAUST helpdesk). You can also communicate with MM helpdesk on:

E-mail: mm.helpdesk@KAUST.EDU.SA

Landline: 8086561

For escalations: logisticsmgmtescalation@kaust.edu.sa

For more information and details, you are kindly requested to check the Material Management Logistics Services guidelines here.